how do i contact stubhub for refund?

You already know that. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). We just sent you a welcome email. StubHub - Buy & Sell Concert, Sport & Theatre Tickets Click here to update this department. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. We may be compensated if you click this ad. StubHub refunds: How to get cash instead of credit for events - KHOU Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Buy sports, concert and theater tickets on StubHub! All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. The company does have something they term FanProtect Guarantee in its User Agreement. All you need to do is follow these short steps below: Voil! It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. The old bait and switch! Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Events postponed or rescheduled won't be refunded, Fowlks said. Colorado: 8,688 customers due $3,120,442 in refunds. Click here to explore your options! Fatsuma Stagehand People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. It's a code that starts with SH followed by some numbers. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Dorado, PR 00646, Metro Office Park Bradley R. Hightower. No. How do I contact StubHub for a refund? Sign in, or if youre new to StubHub, sign up for free. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Ads by Money. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Your sale is valid and you will be paid on your sale 5-8 business days after the event. I waited 2 days and tried the access code again..still nothing. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. On March 7th, StubHub emailed Marrali a copt of its refund policy. Yes does that mean nothing now because the compant wants to keep their pockets full of now stolen money? StubHub customer service phone numbers and support Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. How do I contact StubHub support? - KnowledgeBurrow.com Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). I had a fraudulent charge on my credit card account from Match.com. A Personal Loan can help you mitigate losses and get back on track. Hawaii How do I contact StubHub customer service? - KnowledgeBurrow.com A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Hurry up and access DoNotPay from any web browser to check out everything we offer. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. They say $0.00. This number works. We cant contact them and ask them to lower their prices. Reach out to customer service representatives via social media, Call the event organizer and state your case. After the switch, you will enter the email address you use to access the community in order to reset your password. New Yorkers, however, are in luck. From everything weve seen, the StubHub customer support is quite thin, to say the least. How to Contact StubHub for fraudulent tickets. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I received an access code that didn't work and Customer Service asked me to give the seller a little time. What a horrible service! Learn more about how we make money. Refund for Foo Fighters tickets? - StubHub Community Enjoy! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Find the sale. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. How to Request a Stubhub Refund [98% Success] - DoNotPay This material may not be published, broadcast, rewritten, or redistributed. StubHub is a marketplace where fans buy from and sell tickets to one another. Customer service all the way to your seat, 2000-2022 StubHub. but I havent been able to get in contact with anyone from StubHub. Those will be paid out by the end of May. DoNotPay doesnt care about that. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Review the StubHub return and refund policy at ReturnsAndRefunds.com. We'll do our best to get back to you in the next 24 hours. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Otherwise you will receive a voucher for 120% of your purchase price. Enter your gift card PIN in the PIN field when prompted. There you will see your canceled event credit along with a link to request a refund instead. Harris Teeter. Support : StubHub Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e works as a mediator between ticket buyers and sellers, who are all regular people, lets say. If you purchased on a registered account, your credit is available within your StubHub Wallet. It is possible to request a refund on a purchased StubHub ticket manually. Copyright 2020 Scripps Media, Inc. All rights reserved. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. DoNotPay can be by your side during the process and help you sue any company in small claims court. And the exact same seats they re listed and sold for a different amount sold and the payout. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. . As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. JEVAR IS WHO HANDLED MY CALL. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Have an idea for StubHub? 03-31-2022 08:37 AM. Ohio Attorney. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Let us teach you the major money lessons you NEED to know. Keep in mind that you may not be refunded in money. DoNotPay records the details of your purchase to boost your chances of winning the refund. Still learning the basics of personal finance? StubHub changed its refund policy about a month ago. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic.

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